Born into a middle-class family in 1982, I, Dhaval Shethwala, always had an innate drive to achieve greatness. After completing my Diploma in Taxation Law studies from Ahmedabad in 2002, I pursued a career in finance, starting as a DH Finance in a pipeline engineering firm. This experience provided me with valuable insights into the corporate world. Fast forward to 2011, a group of close friends and I decided to plan a much-deserved luxurious vacation. We eagerly paid the full amount in advance, anticipating an unforgettable experience. However, the service we received fell far short of our expectations, leaving us feeling cheated and disappointed.
This experience ignited a determination within us to establish a company that would redefine luxury travel by genuinely fulfilling the needs and desires of our customers. We envisioned a company that not only delivered luxurious experiences but also set new standards of excellence. Today, our company stands as a testament to our vision and relentless dedication, garnering a loyal clientele that continues to grow.
Business Inception
Inception Date: 17th August 2011
Oceanblue Travels and Presha Tours and Travels were founded to address the gap in the travel industry for luxurious yet reliable travel experiences. Our goal was to ensure that every customer receives a service that reflects the true value of their investment, leaving them completely satisfied.
Present Business Status
Over the past few years, we have achieved several milestones, including providing services to multinational corporations and business firms. Recently, we organized a tour package to Varanasi for 100 participants from the Institute of Chartered Accountants of India. We have also arranged group bookings for Chartered Accountants, doctors’ firms, and other professional groups to destinations like Sri Lanka, Goa, and various northeastern states of India.
Market and Societal Impact
Our business impacts the market and society in several ways:
- Convenience: We simplify travel planning by handling research, bookings, and logistics, saving customers time and effort.
- Expertise: With extensive industry knowledge, we provide informed decisions and personalized recommendations.
- Tailored Experiences: We offer customized travel packages based on individual preferences and budgets.
- Competitive Pricing: Our relationships with airlines, hotels, and service providers enable us to negotiate competitive prices and discounts.
- Boosting Local Economies: By promoting tourism, we contribute to local economies by booking accommodations and activities, supporting local businesses.
- Trust and Assistance: We provide reliable assistance throughout the travel journey, ensuring peace of mind for our customers.
Business Operations
Our business encompasses a wide range of services:
- Flight Bookings: Assisting customers in finding and booking flights to their desired destinations.
- Hotel Reservations: Booking accommodations that suit customer preferences and budgets, from luxury resorts to boutique stays.
- Vacation Packages: Offering customized vacation packages that include flights, hotels, transportation, and activities.
- Car Rentals: Arranging car rentals to meet specific customer needs.
- Cruise Bookings: Helping customers choose and book the right cruise line, itinerary, and cabin.
- Travel Insurance: Providing travel insurance services to cover medical emergencies, trip cancellations, and lost luggage.
Problem Solving
Our company addresses several challenges in the travel industry, including:
- Transparency: Ensuring customers receive services that reflect their investment value.
- Customer Service: Providing world-class customer service to enhance travel experiences.
- Budget-Friendly Packages: Offering budget-friendly packages without compromising on quality.
- Promoting Tourism: Campaigning to promote tourism and increase tourist numbers in the future.
Unique Selling Proposition (USP)
Our core vision is to make travel simple and fun for all by providing exceptional customer service and tailored travel experiences. We aim to be pioneers in the industry, ensuring that every customer enjoys amazing experiences wherever they go.
Future Prospects
To thrive in the future, we plan to:
- Adapt to Changing Expectations: Implement enhanced safety measures, flexible booking policies, and personalized travel experiences.
- Embrace Sustainability: Adopt sustainable practices to enhance our brand reputation.
- Expand Operations: Open new branches in other cities of Gujarat, specializing in tours for corporate clients, schools, colleges, and event organizers.
Encouragement and Inspiration
The disappointment from our failed luxurious vacation inspired us to establish a company dedicated to providing excellent services tailored to each customer’s preferences. Our goal is to ensure that customers receive services that genuinely reflect the value of their investment, leaving them entirely satisfied.
Challenges and Learnings
As entrepreneurs, we faced several challenges:
- Post-Lockdown Discounts: Post lockdown, many hotels offered direct discounts to clients, impacting our business. We countered this by emphasizing value-added services and budget-friendly packages.
- Financial Crisis: The global financial crisis due to COVID-19 affected tourist numbers, but we are gradually recovering by promoting tourism and enhancing customer service.
Essentials for Starting the Business
- Industry Knowledge: Understanding the travel industry and staying updated with the latest trends and regulations.
- Relevant Experience: Gaining practical experience in the travel industry.
- Business Plan: Developing a comprehensive business plan outlining goals, strategies, and financial projections.
- Legal and Licensing Requirements: Complying with legal and licensing requirements.
- Technology and Infrastructure: Investing in technology and infrastructure to support efficient operations.
- Supplier Relationships: Establishing strong relationships with travel suppliers.
- Marketing and Branding: Developing a strong brand identity and marketing strategy.
- Exceptional Customer Service: Focusing on delivering exceptional customer service.
Market Opportunity
Oceanblue Travels identified the opportunity to provide comprehensive travel advisory services due to the growing demand for personalized travel solutions. We aim to become a trusted partner for all travel needs by offering expert advice, customized itineraries, and seamless travel experiences.
Entrepreneurial Traits
As an entrepreneur, my unique traits include a commitment to transparency, trust, and knowledge sharing. My ability to network, specialize in niche markets, and focus on customer-centric approaches has helped me succeed professionally.
Learnings from Entrepreneurship
- Networking: Building strong networks within the travel industry.
- Specialization: Becoming an expert in specific travel niches.
- Client-Centric Approach: Understanding and catering to clients’ unique needs.
- Online Presence: Establishing a professional online presence.
- Leveraging Technology: Utilizing travel booking software to streamline operations.
- Ethical Practices: Acting ethically and transparently to prioritize clients’ best interests.
Advice to Aspiring Entrepreneurs
- Gain Industry Knowledge: Stay informed about the latest trends and regulations.
- Build a Strong Network: Connect with industry professionals to access exclusive deals and insights.
- Focus on Client Satisfaction: Create customized travel experiences that cater to clients’ needs.
- Develop a Strong Online Presence: Utilize online platforms to reach a broader audience.
- Embrace Technology: Use travel booking software to improve efficiency.
- Act Ethically: Maintain transparency and prioritize clients’ best interests.
Awards and Recognition
Recently, our company received the “Most Luxurious Corporate Tour and Travels Company in India” award by Brand Empower, recognizing our commitment to excellence and luxurious travel experiences.
–OCEANBLUE TRAVELS
DHAVAL SHETHWALA / ANKIT MEHTA (Blindwink Awards given by Actress Amrita Rao)
The journey of Oceanblue Travels and Presha Tours and Travels, led by Dhaval Shethwala and Ankit Mehta, is a testament to the power of determination, vision, and relentless dedication. From a disappointing vacation experience to becoming a leading travel company, our story is one of resilience and a commitment to redefining luxury travel. Our future plans include expanding operations, embracing sustainable practices, and continuing to provide unparalleled travel experiences to our customers.
