Success India Magazine Team
Bivan Choudhury, the visionary Founder and Chairman of Ilara Hotels and Spa, is a name that resonates with excellence, innovation, and luxury in the hospitality industry. His journey from humble beginnings to establishing a chain of esteemed hotels and spas is a testament to his unwavering dedication, passion, and entrepreneurial spirit. This success story delves into the various facets of Bivan’s career, the founding and growth of Ilara Hotels and Spa, and the innovative strategies that have set his brand apart in the competitive hospitality landscape.
Early Beginnings and Passion for Hospitality
Bivan Choudhury’s entry into the hospitality industry began at a young age. Born into a family that valued hard work and service, he started working in the industry at the age of 13. His early roles were hands-on, allowing him to gain practical experience in guest services, operations, and management. These formative years laid the foundation for his deep understanding of the intricacies involved in delivering exceptional hospitality.
With a career spanning over three decades, Bivan has worked with several prestigious 5-star hotels and renowned retail chains. Each role he undertook was a step toward honing his skills and gaining insights into the art of creating memorable guest experiences. His passion for hospitality was not just about providing service but about crafting experiences that guests would cherish and remember. This passion drove him to pursue excellence in every aspect of his work.
Inspiration to Innovate and Entrepreneurial Vision
Bivan’s entrepreneurial journey was fueled by his desire to innovate and enhance the guest experience. His extensive experience in the hospitality sector exposed him to the best practices of top-tier hotels and retail chains. He realized that while these establishments excelled in many areas, there was always room for innovation and improvement. This realization sparked the idea of creating a hospitality brand that combined the highest standards of service with innovative, guest-centric approaches.
In 2013, Bivan decided to take the leap and establish his own chain of hotels and serviced apartments. His vision was to create a brand that prioritized exceptional service, personalized guest interactions, and luxurious yet accessible experiences. He believed that entrepreneurship would allow him to bring his unique vision of hospitality to life, setting new benchmarks in the industry.
Founding of Ilara Hotels and Spa
The founding of Ilara Hotels and Spa was a culmination of meticulous planning, strategic decision-making, and a deep commitment to excellence. Bivan’s entrepreneurial journey was not a solo endeavor; he was joined by his wife and co-founder, Goshmi Seth. United by their shared passion for hospitality and a commitment to creating exceptional guest experiences, the duo set out to establish a chain of hotels that would stand out in the competitive market.
Drawing from their collective experiences and insights, Bivan and Goshmi laid the groundwork for Ilara Hotels and Spa. Their goal was not just to build another hotel chain but to introduce a new standard of luxury and guest service that was distinct and memorable. They envisioned a hospitality experience that went beyond traditional expectations, focusing on personalized service, cutting-edge amenities, and a warm, inviting atmosphere.
Mr.Bivan Choudhury receiving award from Bollywood Actress Amrita Rao
Outstanding Excellence In Hospitality & Customer Experience –Ilara hotels and Spa
Mr. Bivan Choudhury (Founder & Chairman)
Ms.Goshmi Seth (Co founder & Director)
Mr.Rahul Kaushal (Director Operations)
Building a High-Performing Team
One of the critical factors behind the success of Ilara Hotels and Spa is its meticulously hand-picked team. Bivan understood that the backbone of any successful hospitality venture is its people. He assembled a team of specialists, each an expert in their respective fields, to ensure that every aspect of the hotel’s operations was top-notch.
The top management team includes individuals like Goshmi Seth, who brings visionary leadership to the table, and Rahul Kaushal, the Director of Operations, whose strategic insight ensures operational excellence. CFO Chandrasekhar expertly manages the financial health of the company, allowing for sustainable growth and investment in advanced amenities. Heads of Operations, Ashok and Samson, ensure the seamless execution of daily activities, while Chakradhar, the Head of Marketing, crafts compelling campaigns that highlight the unique offerings of Ilara Hotels.
The culinary team, led by Corporate Chef Shamsher and supported by Executive Chefs Shabbir, Ajay, Naushad, Sarfaraz, and Mokim, is a cornerstone of the guest experience. Their culinary expertise and creative vision elevate the dining experience, making it a memorable part of every guest’s stay. This top-tier management team, with their combined efforts, innovation, and dedication, ensures that Ilara Hotels and Spa offers an unparalleled hospitality experience.
Overcoming Challenges and Establishing a Brand
Starting a new venture in the competitive hospitality industry was not without its challenges. One of the significant obstacles Bivan faced was competing against established world-class brands. The market was already crowded with giants who had a strong foothold, making it difficult for a new entrant to gain recognition and trust.
Another challenge was building a team of passionate individuals who shared Bivan’s commitment to excellence and innovation. Securing the right talent and ensuring that they were aligned with the brand’s vision was crucial for the success of Ilara Hotels and Spa. Formulating effective marketing strategies to differentiate the brand and capture the attention of discerning travelers was also a formidable task.
To overcome these challenges, Bivan adopted a multi-faceted approach rooted in innovation, collaboration, and a relentless pursuit of excellence. By leveraging the unique value propositions of the brand, Ilara Hotels positioned itself as a pioneer in the industry, offering a distinct alternative to traditional hospitality offerings. Targeted recruitment, comprehensive training programs, and a culture of empowerment helped in cultivating a team of passionate individuals dedicated to delivering exceptional service.
The marketing strategies focused on authenticity, storytelling, and engaging with the audience on a deeper level. By consistently delivering on the brand promise and exceeding guest expectations, Ilara Hotels earned a reputation for excellence that set it apart from competitors. These efforts, combined with resilience, adaptability, and a commitment to continuous improvement, paved the way for the brand’s success.
Creating Unforgettable Guest Experiences
At the heart of Ilara Hotels and Spa’s success is its unwavering commitment to creating unforgettable guest experiences. Every interaction, from the moment a guest steps through the doors to the time they leave, is meticulously crafted to leave a lasting impression of warmth, luxury, and exceptional service.
One of the strategies employed to ensure this is the meticulous attention to detail in every stage of a guest’s journey. From check-in procedures to housekeeping standards, each aspect of the guest experience is scrutinized and refined to ensure consistency and excellence. Mystery guest audits provide invaluable insights into the guest experience, allowing the team to identify areas for improvement and innovate accordingly.
Guest reviews play a pivotal role in shaping the strategies and services offered by Ilara Hotels. By analyzing feedback and addressing both commendations and areas for improvement, the team continuously adapts and evolves their services to deliver on the promise of an exceptional hospitality experience. Regular training sessions and daily briefings ensure that every team member is equipped with the skills and mindset needed to create memorable moments for guests.
The “Namsthe” culture, ingrained in all levels of the staff, embodies respect, hospitality, and a genuine desire to serve. This culture permeates every aspect of the guest experience, creating a warm, welcoming environment that puts guests at ease and ensures that their needs are met with the utmost care and consideration.
Innovation and Adaptation
Staying ahead of industry trends and adapting to changing consumer preferences are fundamental to Ilara Hotels’ strategy. Bivan and his team employ a multifaceted approach that combines innovative thinking, continuous learning, and a deep understanding of evolving consumer dynamics.
A culture of innovation is fostered throughout the organization, encouraging creativity and forward-thinking at all levels. Regular market research and trend analysis provide valuable insights that inform decision-making and shape service offerings. Continuous training and development equip staff members with the knowledge and skills needed to deliver exceptional service in line with changing consumer expectations.
Technology plays a vital role in enhancing guest experiences, streamlining operations, and personalizing services. By leveraging cutting-edge software, data analytics, and digital solutions, Ilara Hotels remains agile and responsive to evolving guest needs. This forward-thinking mindset and commitment to innovation ensure that Ilara Hotels stays ahead of industry trends and continues to meet the ever-changing preferences of its guests.
Commitment to Sustainability and Community Engagement
Bivan Choudhury’s vision for Ilara Hotels extends beyond luxury and exceptional service; it encompasses a deep commitment to sustainability and community engagement. Recognizing the growing trend towards sustainable practices and environmentally conscious travel, Ilara Hotels embarked on initiatives to promote a green ethos throughout its properties.
Eco-friendly amenities, energy-efficient lighting systems, water-saving fixtures, and a comprehensive waste management program are just a few of the measures implemented to reduce the environmental footprint. Partnerships with local sustainable suppliers and community initiatives promote a farm-to-table approach, aligning with the values of eco-conscious guests.
Ilara Hotels also engages with the local community through partnerships with local artisans, producers, and suppliers, supporting small businesses and promoting the region’s cultural heritage. Community outreach programs, charitable events, and environmental conservation projects further demonstrate the brand’s commitment to social responsibility and sustainability.
Bivan Choudhury’s success story is a remarkable journey of passion, dedication, and visionary leadership. From his early beginnings in the hospitality industry to the founding and growth of Ilara Hotels and Spa, Bivan has consistently demonstrated a commitment to excellence and innovation. His ability to overcome challenges, build a high-performing team, and create unforgettable guest experiences has set Ilara Hotels apart in the competitive hospitality landscape.
Through a culture of innovation, continuous learning, and a deep understanding of evolving consumer dynamics, Bivan ensures that Ilara Hotels remains at the forefront of the industry. His commitment to sustainability and community engagement further underscores the brand’s dedication to making a positive impact.
As Ilara Hotels and Spa continues to grow and evolve, Bivan Choudhury’s vision and leadership will undoubtedly continue to inspire and set new benchmarks in the hospitality industry. His success story is a testament to the transformative
Website: www.ilarahotels.com
